Job Description

Become a part of our caring community As an Outbound Tele Sales Agent, you will be responsible for engaging with members through outbound calls with the primary goal of scheduling virtual appointments with healthcare providers. This is a remote position for the state of Texas. Conduct outbound calls to members to promote and schedule virtual appointments. Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience. Address any questions or concerns members may have regarding virtual services, providing accurate information and support. Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system. Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality Follow all compliance and regulatory requirements when handling member information. Ability to connect meaningfully with customers to build emotional engagement and customer advocacy Simplify complexity and integrate internal efforts to deliver an optimal customer experience Bachelor's degree Telephonic sales experience (inbound, outbound) Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance #Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested. Humana reserves the right to require associates to upgrade their internet service if necessary. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. 45,000 - $60,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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